Return, Refund & Exchange
Return, Refund & Exchange Policy
SHEISME Wholesale supports retail partners with a clear exchange-only policy designed to reduce sizing and style risk while maintaining pricing integrity across our wholesale network.
Exchange Policy
To support our retail partners, SHEISME Wholesale offers a 100% exchange option per order under the following conditions.
- Items must be new and unworn.
- Items must be unaltered.
- Original tags must remain attached.
- Exchanges may be used for size adjustments.
- Exchanges may be used for style changes, subject to availability.
- Exchange re-shipping is covered by SHEISME for eligible U.S. orders only.
This policy is designed to help wholesale partners reduce inventory risk while maintaining fair pricing, product quality, and long-term retail value.
General Return Terms
- We accept returns for product exchange only.
- Return shipping is paid by the buyer.
- Exchange re-shipping will be covered by SHEISME for eligible U.S. orders.
- No refunds will be issued.
- No restocking charges will be applied.
All exchange requests must receive prior approval from SHEISME Wholesale before any item is shipped back.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact SHEISME Wholesale within 3 days of delivery so our team can review and resolve the issue promptly.
Contact Us
Submit your claim within 3 days of delivery through the wholesale support contact page.
Provide Details
Include clear photos of the issue, your order number, and product details.
Team Review
Our team will review the case and resolve approved issues at no additional cost.
Claims for damaged or incorrect items must be submitted within 3 days of delivery. All cases are reviewed individually.
Important Approval Requirements
- Unauthorized returns will not be accepted.
- No refunds or exchanges will be processed without prior approval.
- Items sent back without approval may be denied or returned to sender.
Non-Returnable Situations
We do not accept returns, exchanges, or claims for the following situations:
- Change of mind.
- Unsold inventory.
- Minor color or fabric variations caused by screen display differences.
- Delayed delivery caused by shipping carriers.
Policy Enforcement
To keep the wholesale exchange process fair and consistent for all partners, SHEISME Wholesale reserves the right to review accounts that do not follow the return and exchange process.
- Requests may be denied if policy requirements are not followed.
- Repeated policy violations may result in account review.
- Account restrictions may apply when necessary.
Need Help With an Exchange?
Please contact SHEISME Wholesale before sending any item back. Our team will review your request and provide the next steps for eligible exchanges, damaged items, or incorrect orders.